Operations Analyst

eStruxture Operations Analyst

The eStruxture Operations Analyst plays an important role in establishing and running the standards, knowledge management and represents the internal glue that produces operational rigor and consistency resulting in world-class reliability and high customer satisfaction.

Responsibilities

  • Manage weekly Change Advisory Board (CAB), collection and tracking of all documentation including MOPS, ticket info, risk assessment peer review and Maintain centralized change calendar
  • As required, lead sev1/major incident process to ensure consistent and broad response with appropriate internal and external Develop post incident reports and remediation tracking
  • Collect capacity reports and cadences for data centre space, power, cooling and network across eStruxture’s 4 national data centres
  • Document technical process/procedures and keeps an up to date, well organized library of workflow and procedural documentation including version control, management approval and dissemination and staff training
  • Track all major systems’ maintenance agreements and ensure timely Work with suppliers to ensure cost effective and correct scope for coverage
  • Reports to Manager, Technical Support

Experience

  • Min 5 years relevant experience in a similar role
  • Very strong documentation, procedural and technical writing background required
  • Experience in data centre/mission critical environment preferred
  • ITIL background and formal training preferred
  • Must be fluent in English and French