1. Our Commitment to Privacy
2. What is Personal Information?
- Name, address, telephone numbers, email addresses, credit card information, government-issued identification, ID check, biometric information*, video and photo images and your photograph for access card purposes.
- We do not collect, access or process any Personal Information that is stored by our customers in our data centers.
*When we perform a fingerprint or a facial scan, we only collect a hash, which is not an image of the fingerprint or face, but an electronic description of the fingerprint or facial scan. It is not possible to recreate the fingerprint or facial scan with a hash.
3. How and why we collect Personal Information?
We collect most of our information about you directly from you, with your consent for the purposes outlined below. We may also obtain Personal Information about you from third parties, with your consent. For example, for credit evaluation purposes, we may need to determine your creditworthiness through contact with an independent credit-reporting agency.
We will not collect or use Personal Information for any other or new purpose without obtaining your consent, unless required or authorized by law.
We generally collect Personal Information for the following purposes:
Contact information: We collect Personal Information to establish, develop and preserve our business relationships with customers, suppliers and other individuals with whom we deal with. We will usually collect your name, address, phone number(s) and email address, as well as other account and payment information, including information pertaining to your use of our products and services when you register for our services in order to create, establish and administer your account, to provide services, and to respond to inquiries. We will also use Personal Information to establish or verify the eligibility and credit of persons that use, or intend to use, one or more of the products or services we offer.
Security and accuracy: We use Personal Information to authenticate the identity of our customers or suppliers, for the administration of access to our facilities, for the security and protection of our operations, to preserve the privacy of our customers contacting us by telephone, electronic means or otherwise and to ensure our records are accurate in order to protect our customers and eStruxture from error and fraud.
Management and quality: We collect Personal Information for internal training and quality assurance purposes, for audit purposes and to manage our business and ensure the efficiency, reliability and security of our systems and networks.
Customer Service: From time to time we may also use Personal Information to conduct surveys on the quality of our products, services or customer service, to provide our customers with offers for additional products and services that we feel may be of interest or to provide personalized products and services as well as product recommendations and to understand and assess the interests, wants and changing needs of customers with a view to improving our products and services and developing new ones.
Human Resources: If you have applied for employment with eStruxture, the Personal Information submitted with your job application will be used for recruitment and other customary human resources purposes. For example, we may send you information about new job opportunities within eStruxture as well as other career development resources.
We do not sell or rent our customers’ Personal Information to any other party. However, we may share some of your Personal Information in the normal course of business within our corporate family or we may transfer your Personal Information to third party service providers who assist us in serving you, such as vendors, suppliers and agents. Our service providers may be located outside of Canada and may be required to disclose Personal Information under the laws of their jurisdiction.
4. Information Collected from Your Use of the Site
Our email marketing communications may contain a single, campaign-unique “web beacon pixel” to tell us whether our emails are opened and combined with other technology verify any clicks through to links within the email. We may use this information for purposes including determining which of our emails are more interesting to you and to query whether users who do not open our emails wish to continue receiving them. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, through your email account, you can opt to not download images from us.
You may also choose not to click links in the email marketing communications that we send you. This information may be connected to your personal identity.
You may change or withdraw your consent at any time, on reasonable notice, subject to legal or contractual restrictions. In order to change or withdraw your consent, please refer to the Contacting Us section below.
6. Where is your Personal Information stored?
Your Personal Information is stored in secured locations and on servers controlled by us, located solely within our offices and data centers within Canada.
Personal information will be retained in compliance with our internal Record Retention Guidelines, only as long as necessary for the fulfilment of the purposes for which it was collected and for which consent was received, unless otherwise required by law. Personal information that is no longer required to fulfil the identified purposes might be destroyed, erased or made anonymous.
8. How can you access your Personal Information?
Upon written request to the Privacy Officer, subject to certain exceptions, we will inform you of the existence, use, and disclosure of your Personal Information and will give you access to that information. We keep your information for the time we are providing you with a service, and for a reasonable time thereafter. For access to your Personal Information, please refer to the Contacting Us section below.
9. How do we protect your Personal Information?
We make commercially reasonable efforts to protect against the loss, misuse, and alteration of Personal Information under our control. Our security policies are periodically reviewed and enhanced as necessary.
We employ administrative, contractual, and technological safeguards to protect your information. For example, only authorized employees and suppliers have access to Personal Information of representatives of our customers and visitors of our facilities. Where information is sent to a third party for processing, we try to ensure that such service providers may only use the information for the limited purposes for which it was disclosed and are required to keep the information secure. Moreover, we operate secure data networks protected by industry standard firewall and password protection systems.
10. Notice to the Data Subjects of Our Customers
If you have provided Personal Information to our customers, or to customers of eStruxture affiliates, who are using eStruxture’s information technology services to store or otherwise process your Personal Information, all such Personal Information on our systems is provided and controlled by our customers who are the data controllers under applicable data protection law. eStruxture will not process that Personal Information and is not a “processor”, as such term is defined in certain data protection laws. The customers remain responsible for the Personal Information they collect and process and are not discharged of their obligations to comply with applicable data protection laws.
eStruxture has no direct relationship with the individuals whose Personal Information is processed by our customers. If your Personal Information is on our systems as a result of you having provided it to one of our customers and would no longer like to be contacted by that customer, or you wish to exercise any other data protection rights, please contact that customer directly.
11. Contacting Us
If you have any questions, concerns, or wish to withdraw your consent, please contact us at:
eStruxture Data Centers Inc.
800 rue Square-Victoria, SS1
Montreal, Quebec, H4Z 1A1
You consent to the transfer of your Personal Information to a third-party acquirer of eStruxture’s business.
13. Changes to This Policy